Have you received a postcard or letter similar to these examples?
At first glance it may appear that they were sent to you by the credit union, but they’re from companies who are trying to gain your trust by referring to your new loan with the credit union. They’re the paper equivalent of email spam!
Curious about how these companies do this?
The recording of mortgages / home equity lines of credit (HELOCs) with any Registry of Deeds is public information and those companies that monitor the Registry recordings for new filings in order to target consumers to trick them into using their services.
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Postcards and letters have been mailed to some members referencing a recently closed mortgage with “MILESTONE FEDERAL CREDIT UNION”, or “RESPONSE NEEDED, SECOND NOTICE” in the body of the letter or postcard.
The postcard indicates an urgency to call the provided number to discuss, and the letter indicates a response is needed to purchase mortgage protection insurance. These postcards and letters are NOT from Milestones Federal Credit Union, and we are encouraging members not to call the number listed on the postcard.
These postal communications, similar to the ones shown above, are considered spam and can be safely ignored. If you are still unsure if what you’ve received is considered spam, you can also look for:
- An unfamiliar company name listed. For example; the yellow postcard includes “All information provided by [Other Company Name] loan information not provided by MILESTONE FEDERAL CREDIT UNION” on the mail communication”. Milestones Federal Credit Union will clearly state if the mail is coming from the credit union.
- A mortgage ID number or other account number on the document. Milestones Federal Credit Union takes member privacy seriously and would never show any personal information on a postcard or a letter that isn’t directly from the credit union with our Logo.
- An incorrect phone number listed. Cross reference the number listed on the postcard or letter with the credit union phone number: (207) 783-3991.
- No affiliation. The letter or postcard may also have this wording “Not affiliated with or sponsored by MILESTONE FEDERAL CREDIT UNION; solicitation not authorized by and loan information not provided by MILESTONE FEDERAL CREDIT UNION.”
Thank you for taking the time to read this post. As always, we are here for you, and we thank you for your membership!
For additional questions, please email memberservices@milestonesfcu.com, click here to send a direct message through the website, or call (207) 783 – 3991.
